Crystal Jade

Crystal Jade Singapore has built a reputation for culinary excellence since its founding in 1991 as one of the most prominent restaurant chains in the Asia-Pacific region. With over 120 outlets in 30 major cities, the Michelin-starred culinary group offers diverse dining experiences, from fine dining to casual eateries and specialty bakeries.

However, behind the scenes of this success, Crystal Jade faced a significant operational challenge—disparate legacy systems that hindered scalability and efficiency.

Disconnected Systems Stifling Growth

Crystal Jade’s operations were weighed down by disconnected systems for billing, inventory, and accounting. These silos required multiple manual data entries, increasing the risk of errors and creating inefficiencies. For every transaction, data had to be entered and double-checked across different platforms, resulting in time-consuming processes that slowed month-end closings and reporting.

As the group prepared for expansion, it became evident that their existing infrastructure could not support the level of scalability needed. Without a unified system, real-time financial and operational visibility was impossible, making it difficult for senior management to make informed decisions and drive growth effectively.

Epicor Kinetic ERP – the solution for food and beverage manufacturing

Recognizing the need for a robust and scalable enterprise resource planning (ERP) system, Crystal Jade selected Epicor Kinetic ERP for its ability to address the unique challenges of the food and beverage sector.

According to Hoe Ziqian, Senior Regional Manager for Finance and Information Systems at Crystal Jade, Epicor stood out because of its proven experience in transforming back-end operations for businesses in the F&B sector.

Epicor Kinetic ERP not only centralized inventory control but also empowered individual restaurant managers with the autonomy needed to manage day-to-day operations effectively. To ensure smooth adoption, Crystal Jade organized roadshows for internal teams to demonstrate how the platform could enhance collaboration and efficiency. The overwhelmingly positive feedback ensured buy-in from end users, paving the way for a successful implementation.

The Results: Streamlined Operations and Enhanced Insights

Since implementing Epicor Kinetic ERP, Crystal Jade has experienced remarkable improvements across its operations:

• Data Accuracy and Efficiency: By eliminating redundant manual data entries, the group has boosted data accuracy and significantly reduced information lead times.
• Faster Month-End Closings: Consolidated financial reporting and granular analysis have cut the month-end closing process from 12 to just 7 working days.
• Enhanced Decision-Making: With a 360-degree view of the business, senior management can make better-informed decisions and drive strategic growth.

Mr. Hoe emphasized the impact of these changes, stating, “It would be difficult for us to achieve our growth plans without using Epicor ERP to drive supply chain management and operational control.”

Why Choose Epicor Kinetic ERP?

Epicor Kinetic ERP provides tailored solutions for businesses in the food and beverage sector. Its features include:

• Centralized master data control
• Automation of repetitive processes, freeing staff for strategic activities
• Comprehensive insights into financial and operational performance

For organizations like Crystal Jade, Epicor Kinetic ERP represents not just a tool for operational improvement but a platform for sustainable growth.

Empower Your Business with Data V Tech

As an authorized Epicor partner in Vietnam, Data V Tech specializes in implementing ERP and MES solutions tailored to your industry. Whether you’re in manufacturing, retail, or food and beverage, we help businesses streamline operations, improve efficiency, and achieve their growth goals.

Ready to transform your business? Contact Data V Tech today to learn how Epicor Kinetic ERP can drive your success.