Customer Success Story: Karangkraf Media Group Transforms Operations with Epicor ERP

Karangkraf Media Group, a leading bumiputera-owned media company in Malaysia, revolutionized its business processes by adopting Epicor ERP. With over 1,200 employees and four major business divisions, the group faced challenges in managing its data and business operations as it expanded. With the expert guidance and tailored approach of Data V Tech, Epicor ERP proved to be the ideal solution to streamline operations, enable better decision-making, and support their growth.

Challenges

Karangkraf’s journey began with a rigid and outdated print-specific ERP system, Masterprint, which was unsuitable for their dynamic business environment. The company transitioned to a homegrown system, which addressed some initial concerns but introduced new issues, including:

• Limited access to critical business data
• Inefficient and inconsistent data entry practices
• Significant data duplication across departments
• Lack of synchronization between branches

These challenges hindered operational efficiency, particularly as Karangkraf’s printing division, Ultimate Print, grew from a RM10 million to a RM200 million enterprise. To meet the demands of a growing business, Karangkraf sought a comprehensive ERP solution.

Solution

Karangkraf implemented the Epicor ERP system, selecting it for its user-friendly interface, cost-effectiveness, and ability to adapt to their printing industry requirements. Epicor ERP provided the tools and flexibility needed to standardize operations and improve data management.

The adoption of Epicor ERP has delivered significant benefits to Karangkraf, including:

• Increased Efficiency: Saved 50 man-days by organizing internal business data and improving data management processes.
• Cost Savings: Reduced costs by RM80,000 compared to their previous in-house system.
• Enhanced Data Access: Enabled real-time access to data from three departments, both on-site and remotely via mobile devices.
• Improved Decision-Making: Provided tools for precise, data-driven decisions.
• Streamlined Operations: Promoted disciplined and standardized data entry practices, ensuring accuracy and reliability.
• Branch Synchronization: Achieved seamless data syncing across multiple branches in Shah Alam, Penang, and Kota Bharu.

Looking Ahead

With Epicor ERP in place, Karangkraf has set a strong foundation for future growth. The company plans to implement additional modules, such as business intelligence and analytics, to further enhance its capabilities. As Syamil Fahim Bin Mohamed Fahim, Karangkraf’s COO, notes, “We are glad to utilize the Epicor ERP solution to complement our expanding business needs.”

Karangkraf’s successful transition to Epicor ERP demonstrates how a tailored ERP solution can transform business operations, improve efficiency, and support long-term growth. Epicor ERP has empowered Karangkraf Media Group to thrive in the competitive and evolving media industry, setting them on a path to continued success.

Ready to transform your operations? Contact Data V Tech today!